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3737 W. Henrietta Rd. • 585.334.5900 • Rochester, NY

Furniture Delivery at Ruby-Gordon


Track Your Delivery

Invoice No. Example

invoice sample

Home Delivery

In home delivery is available:
Tuesday through Saturday

Delivery begins at 8am

Ruby-Gordon Furniture & Mattresses offers you a team of experienced furniture delivery experts that inspect and assemble your furniture before delivery. You don’t have to break your back carrying, moving or assembling your new furniture, with our professional delivery service. You can just sit back, relax and get right to enjoying your furniture!

  • Our office will call you the day before your delivery is scheduled and give you a three hour window of when your furniture will arrive. On the day of your scheduled delivery you can track your delivery using Dispatch Track.

  • If you are unable to be home on your scheduled delivery day, please call our office as soon as possible to reschedule. We need 24-48 hours notice to reschedule for the next delivery day.

  • Please confirm your address and phone numbers on your invoice.

  • Prepare the area and create a clear path to where your furniture is going. If you are moving furniture, always lift and move. Never push or pull as dragging may result in damage to your floor or carpet.

  • Measure your doorways, hallways, and elevator doors to make sure they can accommodate your furniture.

  • Arrange for someone (18 years or older) to meet our delivery drivers. If no one is home, our team will move on the next delivery and you may be subject to an additional delivery charge.

  • For safety, please inform your salesperson of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways or steep driveway).

  • Please shovel/salt any snow or ice to make a safe path to the entryway of your home.

  • Delivery drivers can call you with an estimated time of arrival if you make a request.

Delivery Team Will Perform the Following:

  • Place your furniture where you want it.

  • Remove plastic coverings from upholstered pieces, mattresses, and box springs.

  • Remove straps which secure sleeper sofa mechanisms.

  • Set up dining room table with leaves in, if you wish.

  • Set up bed frames and place mattresses on frame.

  • Attach mirrors to dressers, but not to walls.

  • Set up hutch, buffet units, and wall units; set glass shelves in hutch or cabinets.

  • Remove all packaging materials from your property.

Customer Pick-Up

Customer pick-up hours are Monday through Saturday from 10:00am until 6:00pm.

Prior to Pick-Up:

  • Please call at least one hour in advance to allow us to prepare your order for pick-up.

  • Please inspect your merchandise prior to signing.

  • You will be responsible to bring back any merchandise for warranty or replacement.

  • Please provide your own tie downs.

  • Help will be available to load your merchandise but we will not be responsible for securing any items in your vehicle.

  • Once the merchandise in loaded in your vehicle we aren’t responsible for any damage to your merchandise or vehicle.

  • All items are unassembled and in its original factory packaging; excluding floor models.


Measuring Guide

measuring guide at ruby-gordon

Measuring tips for worry-free furniture delivery.

Click to Learn More

For questions, email us or call us at 585-334-5900

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