July 13, 2020 - We're expanding our store hours again. Both locations are now open:
October 7, 2020
Ruby-Gordon Home offers a wide range of in-stock furniture across all product categories. In-stock items are in our warehouse and ready for immediate pick-up or delivery scheduling. We are ordering new stock merchandise but we ask you for your patience as many of our manufacturers are experiencing delays.
Special Orders Due to major disruption in the supply chain coupled with a smaller manufacturing workforce and an increased demand, many orders and manufacturers are experiencing big delays and longer than normal lead times. Delays vary by brand and even by item. If timing for receiving your new furniture is important to you please contact us to start your consultation with one of our Sales Team Members. Our Sales Team can help source our in stock products, floor samples and other products that are available right away, and help you with merchandise than may need to be ordered.
Status Updates For Your Existing Order Due to the disruption in the furniture, and many other industries, due to the COVID-19 pandemic, many existing customer orders are experiencing delays. We apologize for the inconvenience this may cause and ensure you that we are working our best to fulfill orders as soon as possible. If you'd like the most up to date information on your order please contact us by phone, 585-334-5900, email, or through our website for an update status on your order. We wanted to thank you for your patronage during these unprecedented times and for supporting local businesses.
June 8, 2020 - We are further expanding our store hours. Both locations are now open Monday thru Saturday 10am - 6pm and Sunday 11am - 4pm
June 2, 2020 - Due to COVID-19 we are experiencing a slowdown in our manufacturer supply chain. Due to this, Ruby-Gordon cannot guarantee delivery by specific timeframes. We hope our supply chain will resume soon and we'll provide updates when they become available. But until then, please understand that we are doing our best to service our customers in the best way possible given the current slow reopening of the country. We thank you for your understanding.
May 29, 2020 - We have been given the go ahead by NYS to reopen! Our Henrietta location is open Saturday 5/30 10am - 4pm and Sunday 5/31 11am - 4pm
May 28, 2020 - Our stores are re-opening as part of Phase 2 on June 1st. To start, we will be running a limited staff. Returning team members are following recommended or required safety protocols to minimize exposure to COVID-19.
In these challenging times, Ruby-Gordon is making every effort to protect the health of its customers and its team members, while continuing to provide the best possible shopping experience. In order to protect you and our team, we ask you to observe the following guidelines while inside our store:
1. If you have a fever, are experiencing cough or shortness of breath, or believe that you have been exposed to someone who has COVID-19 related illnesses within the last 14 days, please wait and visit our store at another time.
2. Our team members are wearing face masks in order to comply with CDC Guidelines and we ask you to do so as well, if able to.
3. Please make use of the hand sanitizer provided throughout the store.
4.Please observe social distancing and maintain at least 6 feet between our team members and yourself, and other customers that are not part of your household.
May 18, 2020 - We have opened up private store appointments for all essential furniture needs. Call us at 585-334-5900 or book online today at https://www.rubygordon.com/p/schedule-appointment.
May 15, 2020 - Ruby-Gordon is resuming deliveries. Call us for information on your order and delivery status.
May 5, 2020 - We have opened up Pick-Up of Furniture at our Henrietta Warehouse Location.
March, 20, 2020 - In light of the COVID-19 outbreak and to further protect our customers, associates, and community, we are acting upon Governor Cuomo's order to temporarily close our retail showrooms effective Saturday, March 21.
Our website will remain open for business, and our E-commerce Team is actively accepting and processing orders. Understand that we cannot fulfill or deliver your order until our store and warehouse locations are officially reopened by the State of New York.
So keep in mind lead and delivery times might be a bit longer than normal, as most factories and warehouses have been shut down as well.
From the employees and family of Ruby-Gordon, thank you for allowing us to be part of your lives over the past 84 years. We look forward to the opportunity to serve you for many years to come.
Please refer back to this page for ongoing updates.
The Ruby-Gordon Family