Skip to Main Content
view cart 0

COVID-19

July 13, 2020 - We're expanding our store hours again. Both locations are now open:

    Monday: 10 - 6
    Tuesday: 10 - 6
    Wednesday: 10 - 6
    Thursday: 10 - 6
    Friday: 10 - 7
    Saturday: 10 - 8
    Sunday: 12 - 6

June 8, 2020 - We are further expanding our store hours. Both locations are now open Monday thru Saturday 10am - 6pm and Sunday 11am - 4pm


June 2, 2020 - Due to COVID-19 we are experiencing a slowdown in our manufacturer supply chain. Due to this, Ruby-Gordon cannot guarantee delivery by specific timeframes. We hope our supply chain will resume soon and we'll provide updates when they become available. But until then, please understand that we are doing our best to service our customers in the best way possible given the current slow reopening of the country. We thank you for your understanding.


May 29, 2020 - We have been given the go ahead by NYS to reopen! Our Henrietta location is open Saturday 5/30 10am - 4pm and Sunday 5/31 11am - 4pm


May 28, 2020 - Our stores are re-opening as part of Phase 2 on June 1st. To start, we will be running a limited staff. Returning team members are following recommended or required safety protocols to minimize exposure to COVID-19.

In these challenging times, Ruby-Gordon is making every effort to protect the health of its customers and its team members, while continuing to provide the best possible shopping experience. In order to protect you and our team, we ask you to observe the following guidelines while inside our store:

    1. If you have a fever, are experiencing cough or shortness of breath, or believe that you have been exposed to someone who has COVID-19 related illnesses within the last 14 days, please wait and visit our store at another time.
    2. Our team members are wearing face masks in order to comply with CDC Guidelines and we ask you to do so as well, if able to.
    3. Please make use of the hand sanitizer provided throughout the store.
    4.Please observe social distancing and maintain at least 6 feet between our team members and yourself, and other customers that are not part of your household.


May 18, 2020 - We have opened up private store appointments for all essential furniture needs. Call us at 585-334-5900 or book online today at https://www.rubygordon.com/p/schedule-appointment.


May 15, 2020 - Ruby-Gordon is resuming deliveries. Call us for information on your order and delivery status.


May 5, 2020 - We have opened up Pick-Up of Furniture at our Henrietta Warehouse Location.

    Monday: 10 - 4
    Tuesday: 10 - 4
    Wednesday: 10 - 4
    Thursday: 10 - 4
    Friday: 10 - 4
    Saturday: 10 - 4
    Sunday: closed

March, 20, 2020 - In light of the COVID-19 outbreak and to further protect our customers, associates, and community, we are acting upon Governor Cuomo's order to temporarily close our retail showrooms effective Saturday, March 21. Our website will remain open for business, and our E-commerce Team is actively accepting and processing orders. Understand that we cannot fulfill or deliver your order until our store and warehouse locations are officially reopened by the State of New York. So keep in mind lead and delivery times might be a bit longer than normal, as most factories and warehouses have been shut down as well.

From the employees and family of Ruby-Gordon, thank you for allowing us to be part of your lives over the past 84 years. We look forward to the opportunity to serve you for many years to come. Please refer back to this page for ongoing updates.

The Ruby-Gordon Family