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Protection Plans at Ruby Gordon Home

protection plan header

Ruby Gordon Home! offers the home furnishings industry's very best product protection plan. Our unique plan gives you peace of mind and protection from accidental damage to your furniture purchase. Ask your sales associate for complete coverage details or email us.





Platinum Protection Plan
Furniture Care Protection can be purchased at an additional cost.
See what's covered:

On Fabric, Microfiber, Leather & Vinyl

  • Household food and beverage stains
  • Stains from human and pet body fluids
  • Stains from grass and mudd
  • Accidental ballpoint pen ink, markers, crayons,cometics and nail polish
  • Color transfer from blue jeans or newspaper
  • Accidental puncture, cut, tear, or rips by knives, tools or household items (excludes seem separation)
  • Accidental burn or singe marks
  • Cracking and peeling of top grain leather (applies to leather only)
  • Failure of integral Electrical Components including motors, power units, switches and control devices
  • Frames and Springs
  • Breaking of Mechanisms

On Wood

  • Household food and beverage stains
  • Stains from human and pet body fluids
  • Stains from grass and mudd
  • Accidental ballpoint pen ink, markers, crayons,cometics and nail polish
  • Color transfer from blue jeans or newspaper
  • Accidental burn or singe marks
  • Water or household beverage marks, stains or rings
  • Accidental scratches penetrating through the top coat Finish
  • Accidental dents, gouges or chipping penetrating through the top coat Finish
  • Lifting of veneer surfaces
  • Warping
  • Mirror chipping, breakage and loss of silvering

CERTIFIED IN-HOME TECHINCIAN SERVICES

Should your new furniture become damaged as described under the Platinum Ultra-Premium plam, if required, we will send a certifed professional techician to repair or correct the damage. Our technicians are qualifed to perfrom a wider range of services and can often repair damage 75% of the time. We work around your schedule and visit your home when its is convenient for you.

EASY ACCESS TO OUR TRAINED AGENTS

We believe our job is to ensure you recieve the service you deserve when it is convenient for you. Our agents are highly trained and available to answer your questions, provide advice, or help resolve claims you have under our furniture protection plan. Reach us toll free at 800-732-5856. You're not just a customer, you're our client, and our job is to answer your questions and solve your problems quickly, effciently, and in a friendly, helpful manner.

WE HAVE REGISTERED YOUR PLAN FOR YOU

We have already registered your plan and taken steps to ensure if you need us our agents have all the information required to provide, fast, friendly service. When you call in with a claim, simply provide us with your name, phone or contract number and we will locate your records, and take steps to resolve your claim promptly.

BENEFITS YOU CAN USE & COVERAGE YOU CAN TRUST


Upholstered Fabric & Leather Furniture

  • Most stains including food, beverage, pet/human urine, ink, grass, mud & more
  • Rips, tears, burns & punctures
  • Failure of eletric motors
  • Breakage of mechanisms

Dining Rooms, Bedrooms, Tables & Dinettes

  • Most stains such as water, ink, & liquids
  • Scratches, dents, chips or gouges
  • Lifting of veneers
  • Loss of silvering on mirrors

Service You Can Count On

  • Agents are standing by to assist you
  • Reach us by phone at (800) 732-5856
  • No deductibles
  • Serviced by certifed technicians
  • Helpful advice on caring for your furniture



Furniture Care

DAILY FURNITURE CARE

Should you choose not to invest in a furniture protection plan, this does not mean furniture care is not important. Quality furniture is a significant investment expected to last. To maintain its beauty and help it last, furniture needs the right care.

Leather Sofa

Leather Care

Vacuuming

Keep leather dust free by weekly cacuuming and dusting.

Pillows and Loose Cushions

The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning even if they have zippers.

Direct Sunlight & Heat

Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.

Newspaper Ink

Do not leave newspapers on furniture. the ink from the newspaper will rub into the fabric or leather.

Cleaning

For any type of cleaning we recommend that a professional upholstery cleaner by contacted.

Spills

If spills do occur, attend to them quickly, blotting the stain rather than rubbing.

Furniture Cleaning Test Clean

Never use harsh cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean leather for discoloration on a hidden area.

Leather Type

To successfully clean leather it is important to determine the type of leather and recommended cleaning process. Each leather type has its own care and cleaning specifications.

Pure Aniline Dye

Aniline dyed leather has caried shades for a natural look. All natural marking such as bites, scars and grain variations show. They are soft to the touch and have a natural feel and a low resistance to fading.

Protected Leather

Protected leathers have a more consistent color and show less natural markings. They are easier to clean and are available in a wide variety of colors. They also have a higher resistance to fading.

Nubuck

These leathers show shade variations due to the aniline dyes. Nubuck leather also shows natural marking such as bites, scars and grain variations. The grain is also buffed to give the feel of fabric. Nubuck is harder to clean out oil-based stains and has low resistance to fading.

Wood Table

Wood Care

Temperature and Humidity

Each piece of furniture responds differently to the changes in temperature and humidity in your home. Wood expands and contracts. Expansion at the joints and seams will return to its orginial shape and size as the seasons change.

Direct Sunlight

Keep furniture out of direct sunlight to avoid fading and bleeching of the wood.

Chemicals

Do not set synthetics or rubber products on the wood finish as chemicals may damage the finish.

Newspapers

Do not leave newspapers or magazines on wood because the ink can bleed into the finish and into the wood.

Newspaper on Table Drawer Glides

Treat drawer glides with petroleum jelly or candle wax for smooth operation.

Scratches

Use felt protectors on the bottom of accessories and lamps to avoid scratches. Protective place mats and table pads will also help protect the finish on your furniture.

Spills

All spills should be wiped of as soon as possible to reduce the chance of staining or leaving a ring or spot in the finish.

Table Leaves

Table leaves should always be stored flat. Always open and close a table with two people in order to avoid damage to the table legs.

Beds

Never move a bed while it is set-up. Always remove the bedding and disconnect the side rails to avoid structural damage.

Chairs

Avoid leaning chairs back on two legs - to protect structural integrity and your personal safety.

Adjustments

Periodically adjust levelers and door hinges to ensure smooth operation or doors and drawers.

Expectations and Characteristics

All wood has natural characteristics such as knots, pits, sap pockets, small scratches, and grain and color variations. These natural features are not defects; they are nature’s signature that can be found on all wood solids and veneers. Some wood finishes have random distressing that are applied and are also not considered defects. This technique adds a distinctive heirloom appearance to the finish. Ask your Sales Consultant if your furniture has this feature

Fabric Sofa

Fabric Care

Vacuuming

Weekly vacuuming or light brushing helps remove soil and prevent the embedding of dirt or grime between fibers which can increase abrasion and wear.

Vacuum Sofa Pillows and Loose Cushions

The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning even if they have zippers.

Direct Sunlight & Heat

Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.

Newspaper Ink

Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.

Pilling

Pilling is not a defect but a normal occurance when a fabric sheds excess fiber. Using a fabric shaver will remove the unwanted pills.

Cleaning

For any type of cleaning we recommend that a professional upholstery cleaner be contacted.

Spills

Spills do occur, attend to them quickly, blotting the stain rather than rubbing.

Test Clean

Never use hash cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean a fabric for discoloration on a hidden area.

Fabric Type

To succcessfully clean a fabric it is important to determine the type of fabric and recommended cleaning code.

Cleaning Codes

W - Use water-based cleaning agent or foam.

S - Use mild, water-free dry cleaning agent.

WS - Either water-based cleaning agent, a dry cleaning solvent or a foam type cleaner may be used.

X - Do not use foam or liquid cleaner of any type. Vacuum or brush lightly to remove soil.

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