Ruby Gordon Home! offers the home furnishings industry's very best product protection plan. Our unique plan gives you peace of mind and protection from accidental damage to your furniture purchase. Ask your sales associate for complete coverage details or email us.
Furniture Care Protection can be purchased at an additional cost.
See what's covered:
On Fabric, Microfiber, Leather & Vinyl
Household food and beverage stains
Stains from human and pet body fluids
Stains from grass and mud
Accidental ballpoint pen ink, markers, crayons, cosmetics and nail polish
Color transfer from blue jeans or newspaper
Accidental puncture, cut, tear, or rips by knives, tools or household items (excludes seam separation)
Accidental burn or singe marks
Cracking and peeling of top grain leather (applies to leather only)
Failure of integral Electrical Components including motors, power units, switches and control devices
Frames and Springs
Breaking of Mechanisms
On Wood
Household food and beverage stains
Stains from human and pet body fluids
Stains from grass and mud
Accidental ballpoint pen ink, markers, crayons, cosmetics and nail polish
Color transfer from blue jeans or newspaper
Accidental burn or singe marks
Water or household beverage marks, stains or rings
Accidental scratches penetrating through the top coat Finish
Accidental dents, gouges or chipping penetrating through the top coat Finish
Lifting of veneer surfaces
Warping
Mirror chipping, breakage and loss of silvering
CERTIFIED IN-HOME TECHNICIAN SERVICES
Should your new furniture become damaged as described under the Platinum Ultra-Premium plan, if required, we will send a certified professional technician to repair or correct the damage. Our technicians are qualified to perform a wider range of services and can often repair damage 75% of the time. We work around your schedule and visit your home when its is convenient for you.
EASY ACCESS TO OUR TRAINED AGENTS
We believe our job is to ensure you receive the service you deserve when it is convenient for you. Our agents are highly trained and available to answer your questions, provide advice, or help resolve claims you have under our furniture protection plan. Reach us toll free at 800-732-5856. You're not just a customer, you're our client, and our job is to answer your questions and solve your problems quickly, efficiently, and in a friendly, helpful manner.
WE HAVE REGISTERED YOUR PLAN FOR YOU
We have already registered your plan and taken steps to ensure if you need us our agents have all the information required to provide, fast, friendly service. When you call in with a claim, simply provide us with your name, phone or contract number and we will locate your records, and take steps to resolve your claim promptly.
BENEFITS YOU CAN USE & COVERAGE YOU CAN TRUST
Upholstered Fabric & Leather Furniture
Most stains including food, beverage, pet/human urine, ink, grass, mud & more
Rips, tears, burns & punctures
Failure of electric motors
Breakage of mechanisms
Dining Rooms, Bedrooms, Tables & Dinettes
Most stains such as water, ink, & liquids
Scratches, dents, chips or gouges
Lifting of veneers
Loss of silvering on mirrors
Service You Can Count On
Agents are standing by to assist you
No deductibles
Serviced by certified technicians
Helpful advice on caring for your furniture
Contact Us for Warranty Info
If you made your purchase after July 19th, 2019 reach us by phone at (800) 732-5856
If you made your purchase before July 19th, 2019 reach us by phone at (888) 818-3229
DAILY FURNITURE CARE
Should you choose not to invest in a furniture protection plan, this does not mean furniture care is not important. Quality furniture is a significant investment expected to last. To maintain its beauty and help it last, furniture needs the right care.
Leather Care
Vacuuming
Keep leather dust free by weekly cacuuming and dusting.
Pillows and Loose Cushions
The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning even if they have zippers.
Direct Sunlight & Heat
Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.
Newspaper Ink
Do not leave newspapers on furniture. the ink from the newspaper will rub into the fabric or leather.
Cleaning
For any type of cleaning we recommend that a professional upholstery cleaner by contacted.
Spills
If spills do occur, attend to them quickly, blotting the stain rather than rubbing.
Test Clean
Never use harsh cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean leather for discoloration on a hidden area.
Leather Type
To successfully clean leather it is important to determine the type of leather and recommended cleaning process. Each leather type has its own care and cleaning specifications.
Pure Aniline Dye
Aniline dyed leather has caried shades for a natural look. All natural marking such as bites, scars and grain variations show. They are soft to the touch and have a natural feel and a low resistance to fading.
Protected Leather
Protected leathers have a more consistent color and show less natural markings. They are easier to clean and are available in a wide variety of colors. They also have a higher resistance to fading.
Nubuck
These leathers show shade variations due to the aniline dyes. Nubuck leather also shows natural marking such as bites, scars and grain variations. The grain is also buffed to give the feel of fabric. Nubuck is harder to clean out oil-based stains and has low resistance to fading.
Wood Care
Temperature and Humidity
Each piece of furniture responds differently to the changes in temperature and humidity in your home. Wood expands and contracts. Expansion at the joints and seams will return to its original shape and size as the seasons change.
Direct Sunlight
Keep furniture out of direct sunlight to avoid fading and bleaching of the wood.
Chemicals
Do not set synthetics or rubber products on the wood finish as chemicals may damage the finish.
Newspapers
Do not leave newspapers or magazines on wood because the ink can bleed into the finish and into the wood.
Drawer Glides
Treat drawer glides with petroleum jelly or candle wax for smooth operation.
Scratches
Use felt protectors on the bottom of accessories and lamps to avoid scratches. Protective place mats and table pads will also help protect the finish on your furniture.
Spills
All spills should be wiped of as soon as possible to reduce the chance of staining or leaving a ring or spot in the finish.
Table Leaves
Table leaves should always be stored flat. Always open and close a table with two people in order to avoid damage to the table legs.
Beds
Never move a bed while it is set-up. Always remove the bedding and disconnect the side rails to avoid structural damage.
Chairs
Avoid leaning chairs back on two legs - to protect structural integrity and your personal safety.
Adjustments
Periodically adjust levelers and door hinges to ensure smooth operation or doors and drawers.
Expectations and Characteristics
All wood has natural characteristics such as knots, pits, sap pockets, small scratches, and grain and color variations. These natural features are not defects; they are nature’s signature that can be found on all wood solids and veneers. Some wood finishes have random distressing that are applied and are also not considered defects. This technique adds a distinctive heirloom appearance to the finish. Ask your Sales Consultant if your furniture has this feature
Fabric Care
Vacuuming
Weekly vacuuming or light brushing helps remove soil and prevent the embedding of dirt or grime between fibers which can increase abrasion and wear.
Pillows and Loose Cushions
The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning even if they have zippers.
Direct Sunlight & Heat
Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.
Newspapers
Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.
Pilling
Pilling is not a defect but a normal occurrence when a fabric sheds excess fiber. Using a fabric shaver will remove the unwanted pills.
Cleaning
For any type of cleaning we recommend that a professional upholstery cleaner be contacted.
Spills
Spills do occur, attend to them quickly, blotting the stain rather than rubbing.
Test Clean
Never use hash cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean a fabric for discoloration on a hidden area.
Fabric Type
To successfully clean a fabric it is important to determine the type of fabric and recommended cleaning code.
Cleaning Codes
W - Use water-based cleaning agent or foam.
S - Use mild, water-free dry cleaning agent.
WS - Either water-based cleaning agent, a dry cleaning solvent or a foam type cleaner may be used.
X - Do not use foam or liquid cleaner of any type. Vacuum or brush lightly to remove soil.